Question 1

Do I need to buy new CCTV cameras to use VigilSight AI?

Accepted Answer

No! VigilSight AI is a software layer that connects to your existing CCTV cameras, DVRs, NVRs, and IP feeds. You do not need to replace any cameras, change BNC or LAN coaxial cables, or buy new hardware.

Question 2

How fast are the mobile sirens and intruder alert notifications?

Accepted Answer

Alerts are delivered to your mobile phone in under 3 seconds (<3s). When an intrusion, sudden smoke, or line breach is detected, your phone receives a high-priority loud siren alert alongside a 5-second video clip.

Question 3

Which DVR and camera brands are supported?

Accepted Answer

VigilSight works with all standard RTSP (Real-Time Streaming Protocol) and ONVIF compliant DVRs, NVRs, and IP cameras (including Hikvision, CP Plus, Dahua, Hi-Focus, UNV, and legacy 20-year-old analog BNC DVRs).

Question 4

How long does it take to connect cameras to VigilSight AI?

Accepted Answer

Camera setup takes under 2 minutes. The VigilSight app automatically scans your Wi-Fi router network to auto-discover your DVR IP address or RTSP camera stream URL. No technician visit is required.

Question 5

Is my continuous 24/7 video feed uploaded to the cloud?

Accepted Answer

No. VigilSight processes video feeds 100% locally on your local building router or Edge node. Continuous 24/7 video streams never leave your building network, guaranteeing 0% cloud video leaks.

Question 6

Does VigilSight detect fire and smoke hazards?

Accepted Answer

Yes. VigilSight features optical fire and smoke AI detection that triggers instant mobile sirens before traditional heat sensors react, allowing rapid emergency action.

Question 7

How does night vision intrusion detection work?

Accepted Answer

VigilSight AI uses infrared-tuned computer vision to detect human perimeter breaches, balcony jumps, and boundary wall scaling even in pitch darkness and low-light night vision mode.

Question 8

Who engineered and owns VigilSight AI?

Accepted Answer

VigilSight AI is engineered and owned by RS Nexovate Technologies, a software development company in New Delhi specializing in mobile app engineering, full-stack web architectures, and cloud operations.

Question 9

What is included in the annual subscription plan?

Accepted Answer

Annual plans include 365-day AI camera protection, unlimited mobile siren alerts, multi-member family account sharing, WhatsApp video notifications, and continuous AI model updates.

Question 10

Is there a money-back guarantee?

Accepted Answer

Yes. RS Nexovate Technologies offers a 7-Day Money-Back Guarantee on all VigilSight AI annual subscription packages.

Question 11

Are taxes included in the listed plan prices?

Accepted Answer

All listed plan prices are base annual rates exclusive of 18% GST. Standard 18% Goods and Services Tax (GST) is added transparently at checkout, and an official GST tax invoice is provided immediately upon payment.

Question 12

What is the recommended RTSP stream setting for fast AI inference?

Accepted Answer

We recommend using your DVR's Sub-Stream (e.g. Subtype=1 or Channel 102). Sub-stream provides smooth <1s AI evaluation with minimal network bandwidth, while leaving Main-Stream HD recording untouched on your DVR hard drive.

Frequently Asked Questions

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Frequently Asked Questions

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